Training and Quality Assurance Specialist

Reports to Ann Ede and Jennifer Barnard, Co-Founders

Position Summary

The Training and Quality Assurance Specialist is responsible for planning, developing, coordinating, and delivering employee training and organizational development initiatives. This role focuses on promoting high-quality, person-centered supports aligned with Triumph’s commitment to choice, community, and continuous improvement. The Specialist builds strong relationships with employees and individuals supported, ensuring training is engaging, accessible, and effective for a variety of learning styles. This position also supports quality assurance processes, regulatory compliance, and organizational accreditation efforts. Additional duties may be assigned as needed.

Essential Job Functions

• Obtain and maintain certification to train Therapeutic Response and CPR/First Aid.

• Facilitate required trainings for employees, including DD Modules, First

Aid/CPR, NAME, and Therapeutic Response.

• Monitor and ensure completion of all required trainings within established

timelines (DD Modules, First Aid/CPR, medication administration, NAME, and

Therapeutic Response).

• Maintain accurate training records and generate training compliance reports.

• Attend state and regional trainer meetings (North Dakota, Minot State, NDACP)

and communicate updates, changes, and best practices to leadership and

staff.

• Support and participate in CQL Accreditation activities, including

documentation, communication, and follow-up.

• Participate in Basic Assurances Committee meetings and collaborate with

CQL representatives.

• Oversee documentation and service records to ensure compliance and

quality service delivery.

• Review Overall Service Plans to ensure alignment with DD requirements and

quality support standards.

• Participate in Quality Assurance Response System (QARS) and DD Monitoring

and Training processes.

• Ensure compliance with QARS requirements and provide education and

guidance to staff.

• Assist Program Coordinators and On-Call Supervisors in reviewing and

assessing GERs to ensure adherence to QARS guidelines.

• Organize and facilitate training sessions and module classes as needed.

• Ensure compliance with all mandatory reporting requirements related to

abuse, neglect, mistreatment, and exploitation.

• Participate in investigations as directed by Protection and Advocacy and/or

organizational leadership.

• Serve as a member of the Human Rights Committee, as needed, supporting

due process and the rights of individuals served.

• Promote and uphold organizational policies and procedures.

• Maintain active membership and participation in a Service Club.

• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent required.

• Minimum of one (1) year of experience in the Intellectual and Developmental

Disabilities field and/or clerical/administrative experience.

• Associate Degree in Business Administration, Human Services, or a related

field preferred.

• Valid driver’s license, reliable transportation, and adequate auto insurance.

• Ability to pass federal and state background checks.

• Ability to pass a motor vehicle record check.

• Ability to pass pre-employment and random drug screenings.

• Ability to obtain and maintain required certifications (CPR/First Aid,

Therapeutic Response, NAME, and required training modules).

Required Skills and Abilities

• Strong organizational and time management skills.

• High level of attention to detail and accuracy.

• Effective verbal and written communication skills.

• Confidence and ability to present information to groups.

• Proficiency with technology and digital tools.

• Creative and adaptable approach to training and problem-solving.

• Ability to lead, collaborate, and work effectively as part of a team.

• Flexibility in a dynamic, evolving work environment.

• Ability to maintain strict confidentiality

Disclaimer

The statements above are intended to describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be asked to perform duties outside of their typical responsibilities as needed to support the organization’s operations and goals.

Triumph Employment Application 10.11.2022.docx

Download DOCX • 35KB

Application can be completed and emailed to hwolf@triumphnd.com or submitted online via docusign PowerForm.